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Get Help

Discord Community

Ask questions, share workflows, and get real-time help from the community and Zencoder team.

Email Support

For account issues, billing, or anything sensitive — [email protected]

YouTube Tutorials

Video walkthroughs of Zenflow features, workflows, and setup guides.

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Common Issues

Causes: Agent authentication expired, network interruption, or service unavailable.Fix: Sign out and sign back into the agent in Settings → Saved presets. Check your internet connection and retry.
Causes: Long-running verification step, network timeout, or workspace lock.Fix: Check task logs for the last completed step. If stuck for more than 10 minutes, cancel and retry the task.
Causes: Insufficient permissions, conflicting software, or corrupted download.Fix: Run the installer as administrator (Windows) or with sudo (macOS). Temporarily disable antivirus if the download is being blocked.
Causes: Git conflicts, permission issues, or insufficient disk space.Fix: Ensure you have write permissions and at least 2GB free disk space in your workspace directory. Run git status in the worktree to check for conflicts.

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Log Files

Zenflow stores logs locally on your machine. Logs are never transmitted automatically.
PlatformLocation
macOS~/Library/Application Support/zenflow-desktop/logs/
WindowsC:\Users\<username>\AppData\Roaming\zenflow-desktop\logs\

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Reporting an Issue

When contacting support, include the following to help us resolve your issue quickly:
1

Gather basic info

  • App version: Settings → About (e.g., Zenflow Desktop v1.2.3 build 456)
  • OS: Version and architecture (e.g., macOS 14.2.1 - Apple Silicon M2)
2

Document the issue

  • Timestamps: When did it happen? Include your timezone.
  • Steps to reproduce: What were you doing when the error occurred?
  • Screenshots or recordings: Capture any error messages or unexpected behavior.
3

Attach logs

Grab the relevant log files from the locations above and attach them to your report.
4

Send it

Email [email protected] or post in #support on Discord.
If you’re behind a VPN, proxy, or corporate firewall, mention that in your report — it often affects agent connectivity.