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List of Issues and Problems

This section documents known issues that Zencoder users might encounter and provides solutions or workarounds. If you’re experiencing a problem with Zencoder, check this section first to see if there’s already a documented solution.

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Current Issues

White Screen in JetBrains Chat (WSOD)

Fix for the issue where Zencoder chat window appears completely white in JetBrains IDEs

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Reporting New Issues

If you encounter an issue that is not documented here, please report it through our support channels:

Discord Community

Join our Discord server for help from both the Zencoder team and community members

Slack Community

Connect with developers and the Zencoder team in our active Slack workspace

Email Support

For account-specific issues or sensitive matters, contact our support team directly

When reporting issues, providing detailed debug information helps us resolve your problem faster. Check out our guide on gathering debug information to learn how to share operation IDs, logs, and other helpful details.

For more ways to get help and connect with the Zencoder community, visit our Community and Support page.