Frequently asked questions about Zencoder pricing plans, features, and usage limits.
Which plans are available and who are they for?
Plan | Price (per user/month) | Premium LLM Call Limits per day | Ideal For |
---|---|---|---|
Free | $0 | 25 | Exploring Zencoder, no commitment |
Starter | $19 | 200 | Light individual usage & side projects |
Core | $49 | 550 | Professional devs, small to mid teams |
Advanced | $119 | 1500 | AI-first orgs, power users, heavy automation |
The Free plan provides essential tools to get started. Starter includes a 2-week free trial. Core and Advanced plans include enterprise features like SSO and audit logs.
What are Premium LLM Calls, and why do we price this way?
Core plan specifics—what are my limits?
How can I monitor my usage?
You can monitor your usage in two ways:
1) Real-time tracking after each message
After every agent usage, at the bottom of the message you can see how many premium LLM calls were consumed by the response, as well as how many are remaining for today and when the limit will be reset.
2) Daily limit dashboard
You can view your daily limit usage by going to your user account at https://auth.zencoder.ai. Once logged in, navigate to the User Profile page where you’ll find a “Limits” tab. You can also access it directly here.
The daily usage limits dashboard in the auth.zencoder.ai portal is only available to users on the new plans (those who upgraded on June 19, 2025, or later). Users on legacy plans will not be able to see these usage metrics.
Does Code Completion burn Premium LLM Calls?
What happens when I reach the daily rate limit on Premium LLM Calls?
Why does Zencoder have daily limits vs monthly limits like other vendors?
Daily limits ensure you have consistent AI assistance every day of the month, not just the first week. With monthly limits, developers often burn through their entire allocation early in the sprint cycle, leaving them without access during critical deadlines.
Daily limits also prevent high overage bills and make budget forecasting more predictable for teams. Additionally, we’ve built a buffer into our plans to accommodate usage spikes within the daily structure.
If I have unused limits for the day, do they roll over?
No, unused Premium LLM calls do not roll over to the next day. Each day you get a fresh allocation of your plan’s daily limits. This design ensures:
Your daily limits reset 24 hours after your first agentic request of the current period, giving you a clean slate to work with fresh resources each day.
How could I optimize my AI use?
Here are few tips to help you use AI more efficiently and avoid hitting daily limits prematurely:
What happens after my Zencoder trial ends?
Once the trial ends, your account will automatically switch to the Free plan with limited features. You can choose to upgrade at any time to retain access to advanced tools and workflows.
How do I upgrade my Zencoder subscription?
Upgrading is simple! Navigate to your account settings, select the plan you wish to upgrade to, and follow the on-screen instructions. Upgrading unlocks additional features and premium support.
How do upgrades, downgrades, or cancellations work?
You can upgrade, downgrade, or cancel your plan from the self-serve customer portal (customer portal under profile).
For more information about our policies regarding cancellations and refunds, please see our detailed Refund Policy.
I upgraded my Zencoder plan but don't see the new limits. What should I do?
When you upgrade or change your Zencoder plan, the new features and permissions may not be immediately reflected in your IDE. Logging out and logging back in refreshes your authentication token and ensures your IDE recognizes your new plan’s entitlements. In some cases, you may also need to restart your IDE for all changes to take effect.
How to log out and log back in:Shift + Command + P
, On Windows/Linux: Press Shift + Ctrl + P
)Zencoder: Sign out
and select itOpen Settings (On macOS: Press Command + ,
, On Windows/Linux: Press Ctrl + Alt + S
or go to File > Settings
)
Navigate to Tools > Zencoder
Click the Authenticate
button under “Launch authentication process”
Can I mix and match users on different plans in one account?
No. We understand that some of your users are more active than others. The reason we can provide this pricing to you is that AI usage varies day by day and user by user. We can average that, bringing you a convenient and predictable way to manage your AI budget.
Can I use my API key for Anthropic/OpenAI/Gemini ('Bring your own key')?
Yes. For most users, our pricing gives an easy and cost-effective way to plan and manage AI costs. Some users are comfortable spending $200+/usr/mo directly on API providers as they feel they are getting 10x ROI on their use; in that case, BYOK is a good option. In the future, we could replace it with per-token pricing through the platform, if there’s a demand for that.
How does BYOK pricing work?
You pay Zencoder the seat fee (Starter/Core/Advanced). When you select the BYOK option and use your own OpenAI, Anthropic, or Gemini key, all LLM calls using that model will utilize your key.
I'm on the legacy Business plan at $19 / user. Can I switch to Starter, and what happens to my limits?
Yes. You can switch to the current Starter tier on the Billing page. The seat price stays at $19, but once you leave the legacy Business plan, you can’t switch back.
I'm on the legacy Enterprise plan at $39 / user. What changes if I move to Core or Advanced?
If you Move to Core, your price rises by +$10, you keep SSO and Audit Logs. In addition, you will have visibility into LLM calls & usage.
Move to Advanced ($119) price rises, but you have 1500 daily LLM calls which is a much higher limit than the core and enterprise plan.
Either way, once you leave the $39 Enterprise plan, you can’t revert.
What payment methods are accepted for Zencoder?
Zencoder supports payment via:
For specific payment methods, wire transfers, or enterprise invoicing options, please contact our support team.
How does Zencoder ensure the security of my code?
Zencoder prioritizes security through:
Which IDEs and editors does Zencoder support?
Zencoder supports integrations with popular IDEs, including Visual Studio Code, JetBrains IDEs, and Android Studio.
Does Zencoder offer refunds?
We offer a comprehensive 14-day free trial that allows you to fully evaluate Zencoder before making any financial commitment. For detailed information about our refund policies, cancellations, and subscription management, please visit our Refund Policy page.