Known problems and solutions
Solutions for common and known issues and problems with Zencoder
List of Issues and Problems
This section documents known issues that Zencoder users might encounter and provides solutions or workarounds. If you’re experiencing a problem with Zencoder, check this section first to see if there’s already a documented solution.
Current Issues
Reporting New Issues
If you encounter an issue that is not documented here, please report it through our support channels:
Discord Community
Join our Discord server for help from both the Zencoder team and community members
Slack Community
Connect with developers and the Zencoder team in our active Slack workspace
Email Support
For account-specific issues or sensitive matters, contact our support team directly
When reporting issues, providing detailed debug information helps us resolve your problem faster. Check out our guide on gathering debug information to learn how to share operation IDs, logs, and other helpful details.
For more ways to get help and connect with the Zencoder community, visit our Community and Support page.